At 17 Hallgarth we want our guests to enjoy their stay. We take pride in the accommodation offered and we work hard to ensure that our cottage meets all the required safety legislation and provides a comfortable retreat for all. We hope our guests will respect the cottage and for this reason we do need to have some rules. Our full terms and conditions appear on this page and we do strongly suggest that all guests read them. When a booking is confirmed the person whose name appears on the booking form or confirmation is confirming that all guests will agree to the following

Guests Agree:

1 .To limit the number of people occupying the cottage to that stated on the brochure or website. Any variation must be agreed with the owner in writing prior to booking, as must entertaining a large number of guests.
2. To pay a deposit of one third of the full booking cost to confirm the booking, with the balance due six weeks prior to arrival. If a booking is made less than six weeks before the start of the holiday then full payment is required at the time of booking. Failure to pay the balance of the rental charges by the due day will result in the owner treating the cottage as available for re booking. The deposit (if applicable) will not be returned.
3. To accept that a completed booking form agreed by both parties is a binding contract and that any subsequent alterations or amendments must be agreed by both parties in writing.
4. To notify any cancellation in writing as soon as possible. If the accommodation is re-let at the full rate, a refund will be made of the full amount paid, subject to a £50 administration fee. If let at a lesser rate a partial refund will be made. If not re-let no refund will be made. Any variation of this policy depending on specific circumstances will be made entirely at the owner’s discretion. To safeguard against cancellation charges and other unforeseen eventualities we strongly recommend guests arrange Holiday Cancellation Insurance.
5. To vacate the cottage by 10.00am on the final day of let, unless specifically agreed otherwise with the owner. Incoming guests may arrive from 3pm onwards. Arrivals expected later than 7pm must be agreed with the owner.
6. Not to smoke cigarettes, pipes, cigars or any form of electronic smoking device anywhere within the cottage and to ensure that any cigarette butts or other waste does not litter any area around the cottage or car parking area.
7. To accept that guests are solely responsible for their own personal possessions during their stay . All vehicles, trailers etc are left at the guests risk. The owner of the cottage will not be held responsible for any accident or mishap to persons, pets or property whilst on the premise or engaged in any activity in the cottage or grounds or from any illness or injury arising from any cause whatsoever.
8. To use the cottage solely for the purpose of self catering accomodation and to accept the owners right to refuse to hand over the property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours and unreasonable behaviour will result in the owner requiring guests to leave.
9. Dogs are very welcome in the cottage at no additional charge but to help keep the cottage at its high standard please observe the following. Dogs must be kept under strict control at all times and the owner must accept liability for any damage caused. Dogs must be house trained. Animal hairs are to be removed from carpets and dogs are not allowed onto furniture or beds. Owners must ensure their pets are adequately treated for fleas and other parasites prior to their arrival. Pets suffering from an active infestation of fleas or other parasites must not be bought into the cottage. Any fouling in the garden or grounds should be cleared.
10. To take reasonable care of the cottage throughout their stay and to leave it as clean and tidy as found on entry. Any breakages, loss or damage must be paid for. If the property is left in an in an untidy or unhygienic state by guests an additional cleaning charge of £25 will be imposed.
11. To allow the owners or agents access to the property at all reasonable times.
12. To accept that should the cottage become available or unsuitable for letting subsequent tobooking the owner will refund the guest only the amount of any rental paid.
13. Not to sub- let or reassign the cottage to any other person or persons without the written permission of the owner.
14. In the unlikely event that there is a problem in the cottage please: a) Tell us about it as soon as possible using the contact details provided in the Guest Information folder; b) Give us the opportunity to put it right. We will make every effort to repair or fix any problem as soon as possible.
15. If we are unable to fix the problem or it is so major that it would be unreasonable to expect guests to continue their stay we will offer a refund for any days remaining.
16. If you have any complaint please discuss it with us a soon as possible as that gives us the best chance of resolving it with you. If we are not given the opportunity to resolve your complaint whilst you are on holiday we may not be able to fully investigate any feedback on your return and claims may be rejected.